Forex trading, leverage up to 1000:1

XM Group offers Forex trading with up to 1000:1 leverage. Graphically illustrate methods from opening free accounts. Regulated by CySec, ASIC, FCA, IFSC, XM Group is a forex trading broker dedicaded to delivering services in Forex and CFD trading.

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Can not login to MT4. What to do when “invalid account” is shown”

At Forex Brokers’ XM Group, a client can own multiple accounts.

There are cases where you are trying to log in to MT4, you can not login because MT4 shows invalid account.

1 of 4 things below might be the cause.

On Saturdays, Sundays or common holidays, you can not trade because Forex and CFD are closed. There are also cases where you cannot log into Mt4, for example, during the closing market hours of Saturdays, Sundays or year end and new year’s day.

account cannot be connected

Contents
  • 1. For real account
    • 1.1. Cause 1: wrong server number
    • 1.2. Cause 2: Account not activated
    • 1.3. Cause 3: Logging in using the old MT4 app
    • 1.4. Cause 4: Wrong password
    • 1.5. Cause 5: Account inactive within 90 days
  • 2. For demo account (used for practice)

For real account

Cause 1: wrong server number

“Server number" is sent to the email address you registered when opening the account and the if the server you choose is different from the registered one, you will not be able to log in.

You must definitely select the “server number" you registered when opening the account in the “Server" box at login.

Cause 2: Account not activated

MT4

To withdraw and trade, you need to upload your identification documents to XM Group and activate the account.

When the account is not activated, the account cannot be used to trade and will be displayed as “Invalid Account".

  • How to upload account holder’s identification documents

Cause 3: Logging in using the old MT4 app

XM’s MT4 app is upgraded version regularly. Old version of MT4 can not be used. The MT4 software update announcement from XM Group will be sent to users through email.

  • How to resolve when the server number is not available in the server list at log-in

Cause 4: Wrong password

When opening your XM Group account, you need to use the password you set.

When you forget your password, you can contact XM Group support and you will be given a temporary password.

Cause 5: Account inactive within 90 days

XM Group automatically freezes unused accounts within 90 days. Please note that it will automatically freeze account even without notice

If the account is frozen with a zero balance, you can not log into that account and you need open an additional account if you want to continue trading.

If the account is frozen with a balance, the account will fall into hibernate mode. The maintenance charge applied to the hibernating account will be $ 5 per month from the 90th day. So, to avoid maintenance fee, you should trade with a small investment of 0.01 lot or deposit/withdraw.

  • Open additional account
Trade Now

For demo account (used for practice)

In the case of the demo account, the cause and the resolution are the same as the actual account above.

However, a demo account will be automatically blocked if not used more than 90 days since the last login.

If your account is blocked rather than frozen, you must register another demo account.

Open a new demo account, you can open an account from “Open demo account" on XM Group official website.

Register trading demo account

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Successfully register demo account

As such, you have completed opening an account.

You can log in to MT4 by using the login information you provided when you opened your account (Account, server number) and the password you set up.

  • Open additional account
Trade Now

How to use XM Group,Basic use of MT4,Overview of XM GroupForex broker,Leverage 888:1,MT4,XM Group,free XM Group demo account


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XM is a trading name of Trading Point Holdings Ltd, which wholly owns Trading Point of Financial Instruments UK Ltd (XM UK), Trading Point of Financial Instruments Pty Ltd (XM Australia), XM Global Limited (XM Global) and Trading Point of Financial Instruments Ltd (XM Cyprus).

XM UK is authorized and regulated by the Financial Conduct Authority (reference number: 705428), XM Australia is licensed by the Australian Securities and Investment Commission (reference number: 443670), XM Global is regulated by the IFSC (60/354/TS/18) and XM Cyprus is regulated by the Cyprus Securities and Exchange Commission (reference number: 120/10).

XM Global (CY) Limited with offices at 36, Makariou & Agias Elenis, ‘Galaxias’ Building, 5th floor, Office 502, 1061, Nicosia, Cyprus. Risk Warning: Forex and CFD trading involves significant risk to your invested capital.

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