Frequently asked questions at XM
Yes, you do. So that you have your account fully validated and withdraw funds from it, you must provide a recent utility bill not older than 6 months (e.g. electricity, gas, water, phone, Internet and/or cable TV connection), and confirming your registered address.
Other than passport, you can provide identity documents such as ID card or driver’s license.
Yes, we have one. Click “Open demo account” on the XM official website.
If you prepare all the necessary identification documents in advance and fill in the information correctly, you can start trading within 5 minutes after registration.
We offer 3 types of accounts.
-Micro account: 1 micro lot is equal to 1,000 units of base currency
-Standard account: 1 standard lot is equal to 100,000 units of base currency
-Executive account: 1 standard lot is equal to 100,000 units of base currency
The base currency refers to the first currency in a currency pair. For more information, please refer to the account type page.
It is 5 USD.
No. XM offers Negative Balance Protection to ensure that you don’t lose more than the amount you deposited
If the slippage of a certain currency pair causes a negative balance, our XM back-office will fix it immediately.
Yes, we do.
Yes, you can.
Currently, you can choose from the following deposit and withdraw funds: credit / debit card, Neteller, Moneybookers-Skrill, bank wire transfer, Western Union, MoneyGram, WebMoney. If you would like to withdraw by Western Union, MoneyGram, iDEAL, China UnionPay, or local bank transfer, withdrawal will be carried out via bank wire transfer.
If your credit card belongs to the CFT program, the card issuer allows withdrawals above the total amount you have deposited. Therefore we can transfer your profits back to your credit card.
In the case that your credit card does not belong to the CFT program, we can only transfer the same amount back to your credit card as you deposited, and transfer your profits to your bank account by wire transfer.
Yes, it is possible.
You can request the funds withdrawal by logging in to the Members Area, select the Withdrawal tab and send us a withdrawal request.Your funds will be deposited into your bank account registered at XM (XM.COM). If a withdrawal request is sent after 12:00 pm GMT, please understand that the withdrawal request cannot be processed within the same day.
All withdrawals are processed within 24 hours. Via any e-wallet methods you will receive your money on the same day, and via bank wire it usually takes 2 – 5 business days.
We do not charge any deposit/withdrawal fees at XM
Yes, you can. Available on iPhone, iPad, Android. Please install a special software by clicking “Trading platform” button on the top menu of XM official website.
Yes, we do
Feel free to contact your XM Personal Account Manager via live chat, email or by phone to schedule a presentation on MT4. We are ready to help you with one-to-one detailed explanation at any time convenient for you.
No, you can’t. The time zone of our XM trading servers is always GMT+2 (. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and back-testing to go more smoothly and straightforward.
At XM (XM.COM), we separate standard trades from micro trades (1volume in standard account = 100 000 units, 1volume in micro account = 1000 units). This is why you should right-click on the symbols with “micro” extension (e.g. EUR/USD micro instead EUR/USD), choose Show all currency pairs. The other “grayed” symbols are used by the platform to calculate oil prices. Right-click these “grayed” symbols, and choose the Hide option to avoid any confusion.
Our headquarter is based in Limassol, Cyprus
12 Richard I & Berengaria Of Navarre, Limassol, Cyprus
You are more than welcome to visit our office at any time. We kindly ask you to inform us in advance with a date and time and your Personal Account Manager will be waiting to welcome you.
XM’s broker service is provided by Trading Point Holdings Ltd ( operated under the trade name of XM) and it is registered as Cypriot Investment Firm (CIF) with the Registrar of Companies in Nicosia under registration number HE 251334.
In addition, it is regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 120/10. Trading Point of Financial Instruments Ltd operates in accordance with the regulation of Markets in Financial Instruments Directive (MiFID).
XM’s broker service is provided by Trading Point of Financial Instruments Ltd under license number 120/10 and is regulated by CySEC (Cyprus Securities and Exchange Commission). In addition, XM is also registered with other financial institutions such as FCA (FSA) (United Kingdom), BaFIN (Germany), CNMV (Spain), AFM (Netherlands), FI (Sweden).
XM operates with a strict regulatory legal and financial background:
-Licensed and regulated by CySEC (Cyprus Securities and Exchange Commission) under license number 120/10;
-Governed by MiFID (Markets in Financial Instruments Directive), registered under license number HE 251334;
-Operation according to the Cyprus Investment Services and Activities and regulated Markets Law of 2007 (Law 144(I)/2007);
-Registered with FCA (FSA), UK, licensed under 538324;
-Fully authorized by EU
micro instead EUR/USD), choose Show all currency pairs. The other “grayed” symbols are used by the platform to calculate oil prices. Right-click these “grayed” symbols, and choose the Hide option to avoid any confusion.